Scroll down as necessary to view all FAQ's.
How do I get a User ID and Password? From the Home page, click the Homeowner Access button on the left side of the page. This will take you to the User Log-on page. In the lower portion of the page you will see Request a new user account, click on that link and it will take you to the user registration form. Complete the form and submit it as directed. Please read all of the instructions. A site administrator will verify the information, and will send your user I.D. and password to you via E-mail.
What do I do if I forget may password? From the Home page, click the Homeowner Access button on the left side of the page. This will take you to the User Log-on page. In the lower portion of the page you will see Forgotten Password?. Click here and complete the request for a new password.
Can I change my password? Yes, First, you must be logged out. If you are already logged in, close the site and the re-open it. Then, from the Home page, click the Homeowner Access button on the left side of the page. This will take you to the User Log-on page. In the lower portion of the page you will see Change Your Password. Click here and enter your new data and save.
How do I update my listing in the Resident Directory? To update your listing, you must first have a User ID and password. (If you do not have an I.D. and Password, see the instructions above on that subject) From the Home page, click the Homeowner Acess button on the left side of the page. This will take you to the User Log-on page. Enter your User I.D. and Password. Click the Resident Directory button on the left side of the page. This will take you to the Resident Directory. Click the Your Entry button on the left side of the page and it will display your current info. Complete the form and press Save and Return to List.
What is the best way to PRINT the Resident Directory? Very simple. Once you are logged in and have accessed the Resident Directory page, you will see a "Printer Friendly" link near the top right corner of the page. Click that link and then go to your FILE menu at the top left of your browser window. Pull down and select PRINT. That's it!
How do I add my family picture to the Resident Directory? This is quite easy, but you need to follow these directions carefully. First, you need a digital picture in a .jpg format. You can get this from a digital camera or by scanning a conventional picture. Next, you need to resize the picture down to approximately 200 X 200 pixels. This is easily done with most photo editing software. It is important to make the file size no more than about 10k in order to keep our total storage requirements within established limits. After you have done this, simply go to Your Entry as instructed in the above question. There you will see the option to upload a new file. Browse your computer files until you locate the picture that you want to upload. Click on that file and be sure that it shows in the File Name box. Place your family name in the comments box. Click save. If you are unable to follow these instructions and still want your picture in the directory, contact the site administrator by clicking the link at the bottom of the page.
How do I add my children's/other resident's names to the Resident Directory? Open the Your Entry form as instructed in the "How do I update my listing in the Resident Directory?" question above. Look for the "Additional Residents or Contact Info:" box. Fill in the empty boxes with your child's first and last name, then click the Add New Info button. After a moment, your child's name will appear in the box below the entry boxes. Repeat this process until you have entered all additional resident's names. Then click the Save and return to list button at the bottom of the form.
Can someone from outside of the community view my phone number and e-mail address? No, a User ID and Password is required to view the Resident Directory.
Am I required to list my phone number, e-mail address and/or birthday in the directory? For the directory to be useful to the community, it needs to be as complete as possible. Remember, all listings are protected from outside viewing by the Log-in requirement. However, you may omit any of the information items requested in the Resident Directory listing form.
What is the Service Directory? The Service Directory is a separate directory where residents may list services that they perform (both commercially and voluntarily). This information is then available as a public page. There is no charge for residents to list their services in the Service Directory. They may not list services provided by anyone but themselves. We will also make listings available to outside contractors and service providers that have been approved by the GHOA Board of Directors.
How do I request a listing in the Service Directory? From the Home page, click the Links & Ads button on the left side of the page. Once there, click the Service Directory button on the left side of that page. This will take you to the Service Directory. Once there, click the Submit button on the left, complete the listing form shown, and submit it. Note that you can request a link to an outside website if you have one. All requests for listings will be reviewed by an administrator for appropriateness. We reserve the right to refuse any request based solely on our own discretion.
What is the best screen resolution to use in viewing this site? The minimum resolution that gives acceptable viewing is 800 X 600. A screen resolution of 1024 X 768 or higher is even better. To adjust your screen resolution, follow the instructions provided in your Windows OS help menu.
Where can I find information on The Glenalden Homeowners Association Board of Directors? From the Home page, click on the Association button on the left side of the page. From that page, you may access information about board members, committees and board meetings.
Where can I find information information on Covenants, By-Laws, Security, Pool Rules, Etc.? From the Home Page, click on Homewner Access. This will take you to the password protected area. Enter your User I.D. and password. Click on the CC&R's & More button on the left of the page. There you will find separate buttons on the left of the page that will direct you to the specific area that you want to view.
Where can I find information on Glenalden amenities? From the Home page, click on the Amenities button on the left side of the page. From that page, you may select items of interest by clicking the appropriate button on the left side of that page.
Where can I find the rules for the pool, tennis courts, and the lake? From the Home page, click on the Amenities button on the left side of the page. From that page, click the button on the left for the amenity of interest. Once there, you may view the rules by clicking the Rules button on the left.
Can I submit suggestions for the Glenalden website? Please do. Use the Contact Site Administrator link at the very bottom of any page. Please remember that not all suggestions can be implemented.
What is the best way to print information on the Glenalden website? Click the printer friendly link in the top right corner of the page and then print as you normally would. Note: Information on this site that is password protected should be considered confidential and may not be shared with anyone outside of the Glenalden community. It is every resident's obligation to keep it that way.
Is pertinent information about the Germantown area available from this website? Yes. From the Home page, click the City of Germantown button on the left. There are additional links scattered throughout the site such as Public Schools, Weather, Local News, Golf and more.
What are the surveys for and what do I need to do with them? The surveys are simply attempts to gather information, opinions, desires, etc. from the community. They are not official in any way, but their results should be helpful in judging the communities thoughts and needs. Answering the survey is easy. From the Home page, click the Homeowner Access button on the left. This will take you to a log-in screen if you have not previously logged in. After logging in, you will see the Resident Surveys button at the top left of the page. Read the info on the page, then click the Surveys button on the left. At this point, you are in. You can review previous surveys and reply to current surveys. Each User I.D. is limited to one time participation per each survey.
Can my spouse and I each have our own individual User I.D. and password? Yes. Any person listed in the Glenalden HOA as a homeowner (including joint title) may ask for and recieve a User I.D. and password. Follow the How do I get a User I.D. and Password instructions as stated at the top of this page.
What if I can't find the answer to my question in the FAQ's page? Simple, just click on the Contact Site Administrator link at the bottom of any page. This will bring up a form that you can use to submit your question.